Fund will promote Edinburgh festivals' legacy. A senior official has been suspended by Edinburgh City Council in the wake of the death of a social work manager who was awaiting trial for sexual assault. High hedges, trees and boundaries. Email Customer Services on justask@edinburgh.gov.uk. Visit Homepage Comments. City of Edinburgh Council complaints email & Phone number April 6, 2019 Anthony Hopkins Councils Last updated on July 23rd, 2019How to make a Complaint to City of Edinburgh Council To complain to City of Edinburgh Council, contact their complaints line on 0131 200 2000 Or 0131 200 2323. www.spso.org.uk . Report a noise problem like loud music, noisy pubs, neighbour's parties or barking dogs to your local council City of Edinburgh Council received 1,703 missed collection complaints and more than 5,000 calls from residents over three weeks. Rosemary Dickson commented: “That is awful, shame on you Edinburgh Council. Edinburgh City Council's noise team hours cut 11 November 2011 The council said it received fewer complaints on weekdays People who are unable to … Toy Story Ices – offering “munchie boxes” and frozen treats – announced it … The policy aims to complement the Council's complaints … You can find contact details for City of Edinburgh Council above. Call the police. For issues with this form check our help page or email. Find out about social work advice and complaints or education advice and complaints. If you are unhappy with the Service's response to your complaint, you can then make an official complaint to the council. We are committed to fundraising best practice and we comply with the Code of Fundraising Practice guidelines in all our fundraising activities. To find out which ward you live in use the Council's postcode search tool. Our policy on Managing customer contact in a fair and positive way explains what we do when this happens. There is a complaints procedure [grievance procedure] for staff if they are unhappy about stuff. I wish to raise a grievance about the ethic of some of the procedures I … 2. They have regular contact with the general public through council meetings, telephone calls or surgeries. If we can't resolve the issue, you can take your complaint to stage two of the complaints procedure. You can email a complaint to: feedback@nhslothian.scot.nhs.uk. The city is also the annual venue of the General Assembly of the Church of Scotland and home to national institutions such as the National Museum of Scotland, the National Library of Scotland and the Scottish National Gallery. News Politics SNP council leader in ethics probe for tweet after Edinburgh cyclist was injured by wire strung across a path The leader of Edinburgh City Council … ... For further details of our complaints policy and to make a complaint please click here. The 2014 official population estimates are 464,990 for the city of Edinburgh, 492,680 for the local authority area, and 1,339,380 for the city region as of 2014. Complaints Department is not affiliated to, linked with or otherwise endorsed by City of Edinburgh Council. City of Edinburgh Council - complaint partially upheld concerning a planning matter - June 2007 . WIDGET: Navigation.jsp Edinburgh City Council is arguing semantics, saying it only provided information on ‘official’ complaints, as per the exact wording of the freedom of information request. writing to Scottish Government, Complaints, 1E.10, St Andrew's House, Edinburgh, EH1 3DG; We aim to resolve your complaint informally within five working days. The police or your local council will decide how to deal with high levels of noise or antisocial behaviour. Latest update on COVID-19 and our services, register or sign in to a mygovscot myaccount, Our policy on Managing customer contact in a fair and positive way, Monday to Thursday between 8.30am and 5pm. We are committed to providing high-quality services for our customers. Britain First has started a complaints drive to demand that Edinburgh City Council cease with their politically correct, woke campaign to remove historical statues in the city. To report issues with roads and transport, Auckland Transport have their own complaints form. To complain to City of Edinburgh Council, contact their complaints line on 0131 200 2000 Or 0131 200 2323. Please do not post any personal information relating to yourself, or employees of City of Edinburgh Council as these comments will not be approved. There are policies for fair treatment at work and the like that add to our basic contract. Make a formal complaint when: we haven't done what we said we would do; you disagree with a decision we have made; you are unhappy with the way our staff or contractors have behaved; we haven't provided a good service. Edinburgh City Council is set to overhaul how it deals with council housing repairs, following numerous complaints over repair delays caused by the coronavirus pandemic. The notice was met with outrage by locals, who blasted the people who had complained about the chime and the council for banning the ice cream van from the area. If you want to make a named complaint, you will need to register or sign in to a mygovscot myaccount, and then return to this page. Comments are moderated so may not appear immediately. More information on the work of the Ombudsman is available at . Surgeries provide an opportunity for any ward resident to go and talk their councillor face … Initial complaints should be directed to City of Edinburgh Council directly. Boris Johnson news - live: MPs reject Cameron lobbying inquiry … 2 City of Edinburgh Council - complaint partially upheld concerning a housing matter - May 2007 . If you want to complain in writing, NHS Lothian’s contact details are: Complaints Officer Waverly Gate 2-4 Waterloo Place Edinburgh EH1 3EG. The Edinburgh Reporter is committed to working within and adhering strictly to the IMPRESS Code of Practice and the NUJ Code of Conduct. City of Edinburgh Council complaints contacts. Mr C also complained about the tendering process for an advertising contract. Complaints procedure. Your complaint may also be considered by NHS Lothian. I work for Edinburgh Council. If you are unhappy with the outcome you can take the complaint to the appropriate council licensing department. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Use a mediation service. The first stage is to complain direct to the Service involved within the council (e.g. Recognised as the capital of Scotland since at least the 15th century, Edinburgh is home to the Scottish Parliament and the seat of the monarchy in Scotland. Use this comments section to discuss problems you have had with City of Edinburgh Council, or how they have handled your complaints. Complaints and appeals policy and procedure Scottish Book Trust is committed to delivering a high quality of programme and service at all times. They can also be contacted by mail and online contact form if required. To help us do this, we value and welcome any feedback on our services, including any comments, complaints or suggestions you may have. You can complain about a Councillor to the Commissioner for Ethical Standards. Edinburgh Old Town community council, which includes the southern half of the festival zone, said Underbelly’s reactions to the complaints were “ultra-defensive”. AREA: HeaderAreaInSingleColumnNoNavigationTemplate.jsp. Complain about noise to the council. Email Customer Services on justask@edinburgh.gov.uk. Call Switchboard on 0131 200 2000. 1.4 To designate the function of the Investigation Officer (Community Council Complaints) to the Democracy, Governance and Resilience Senior Manager from 1 November 2020. For Complaints We operate our vehicles and drivers within the City of Edinburgh. Make a suggestion, compliment or complaint. The Council's Complaints Policy has been drafted as a result of a corporate review of complaints management. All product and company names are trademarks or registered trademarks of their respective holders. Sometimes the way someone acts makes it difficult for us to deal with their complaint. Not as if its late at night.”. Report antisocial behaviour like noisy neighbours, drunken or threatening behaviour, vandalism and graffiti. 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